Is customer satisfaction data available from utilities with existing investment programs based on the PAYS system?

The How$mart program offered by Midwest Energy is the largest and longest-running residential tariffed on-bill program using the PAYS system. Midwest Energy has reported that 85% of its general membership gave the cooperative a high score for customer satisfaction, compared to 97% for participants in the How$mart® program. Similarly, the cooperative reported that 68% of its general membership gave the cooperative a high score for value compared to 96% for How$mart® participants.